Customer courtesy

2011 campaign


Let's keep beastly behaviour off our trains, buses and ferries

Have you ever been standing on a train because someone in your carriage is hogging two seats? Ever had a person's headphones blaring right next to you?

Research showed that some customers are occasionally frustrated by the behaviour of certain fellow passengers.

Based on your feedback, we created the 'Beasts of Bad Behaviour' customer courtesy campaign in 2011, designed to encourage customers to consider their fellow passengers and be more courteous while travelling on our network.

The Blaster

The Blaster
These doof doof blaster beasts bug you with noise blaring from their headphones and their way-too-loud-speakers. You said you'd rather hear nails down a blackboard than their second-hand music.

The Yeller

The Yeller
You told us these beasts bug you by talking really, really loudly on their phone and to their friends (which apparently includes everyone within 50 metres). The worst part is, the more boring the conversation, the louder they yell it.

The Shover

The Shover
You said these beasts bug you by shoving their way past you while you're trying to get off. Hey, if you wanted to play league you would have joined a team, right?

The Groomer

The Groomer
You told us you've seen these beasts attending to their fingernails, feet, hair and every other grooming routine that should be done at home. Seriously, the only thing The Groomer should brush up on is its manners.

The Splutterer

The Splutterer
This sniffly beast refuses to cover its mouth when it coughs and sneezes. Instead it sprays its germs all over the place. You said being spluttered on by strangers really bugs you. Really, even talking about it is gross enough.

The Bumper

The Bumper
You told us you're tired of the bag attack. Hey, if you wanted to be bumped with other people's luggage you would have been a porter.

The Blocker

The Blocker
These beasts block you from getting off. You flatten like a stamp to get past, but then you have to say, "excuse me" to them. You told us this really bugs you.

The Grubber

The Grubber
You said these beasts bug you by putting their grubby feet on the seats. Trying to be cool, but smelling bad. And they wonder why they always sit alone.

The Hogger

The Hogger
You told us these beasts won't give up their seat for anyone. Older people, pregnant women, passengers with disabilities. Hey, even their bag hogs a seat to itself.

The Rubbisher

The Rubbisher
These beasts just dump their rubbish for you to enjoy. Which is probably why they bug you more than living in a 20-person share house.