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Here are simple ways to make your journey safe and enjoyable. For more tips visit our safety and education webpage.
Our busiest services are those arriving in the Sydney CBD between 6.00am and 9.00am and departing the Sydney CBD between 4.00pm and 7.00pm on weekdays.
Around one million train trips are made each weekday, and around two-thirds of these occur during the peak periods. We understand that peak capacity is a major concern for our customers. Sydney Trains is working to increase capacity across the network, but there are a few things you can do to avoid the crowds:
Spread out along the platform
The middle carriages of a train tend to be the most crowded - the ratio of seats to passengers can vary by as much as 50% within a single train. If your train is crowded, try boarding nearer each end of the train.
Consider using an all-stops service
Express and limited-stops services are more likely to be crowded. For example, customers travelling from Strathfield to the City will find that seats are more likely to be available on T2 Inner West Line services than T2 South Line services. Check the timetable for your line to see what options are available.
Consider avoiding the busiest part of the peak
More seats are available on services arriving in the Sydney CBD before 8.00am and after 9.00am. Find out when seats are more likely to be available on your line, and consider travelling earlier or later in the day to avoid the busiest part of the peak.
For your personal safety
- Arrive at your station a few minutes earlier than your timetabled service to allow sufficient time to board your train. Train doors may begin closing up to 20 seconds before the scheduled departure time to assist with punctuality
- Take care on steps and platforms, always stand behind the yellow line and mind the gap between the train and platform when boarding the train
- Be especially careful if you are travelling after drinking. Many injuries are alcohol related
- If you are travelling with a pram or stroller, keep a firm hold and apply the brakes when waiting. When possible, board the train near the guard's carriage, marked with a blue light
- When moving around the train, please ensure you are holding on at all times to avoid falling
- If you're not feeling well at a station, please don't board the train. We will be able to get help to you much quicker at the station. Speak to a Sydney Trains staff member who can help you by calling a friend or relative, or by arranging for medical assistance if necessary.
- Contact the guard for help if you are on a train and feel unwell.
- In an emergency use the Emergency Help Points at stations, speak to a Sydney Trains staff member or call 000.
How to avoid motion sickness on trains
If you suffer from motion sickness, then traveling by train can seem like a nightmare. Sufferers of motion sickness will feel nauseated, dizzy or vomit when they have an episode. Since you won't want to cause a scene on a train, you need to find ways to avoid motion sickness on trains.
- Sit in the middle of the train car. You want to find a spot on the train that minimises movement. If you sit in the middle, you're away from the more shaky spots between each train car.
- Find a seat and face forward. If you are prone to getting motion sickness on the train, it's best to sit down, facing forward.
- Stay in your seat. Traveling between train cars while the train is in motion can cause a person to experience motion sickness.
- Stop looking at your phone, reading your book/ newspaper. For people with motion sickness, looking down can cause dizziness and nausea
- Take a sip of water. If you brought along a bottle of water, take a few sips over the course of the ride. This can help you avoid motion sickness.
- Look out the window of the train. Being able to see what is coming up can help you avoid motion sickness.
- Shut your eyes while in the tunnels. It may not be necessary to shut your eyes. It could also make you feel worse to shut your eyes. But for some people, it's the lights in the tunnels or the objects near the outside of the windows that cause dizziness. If this is the case, keep your head up and shut your eyes. When the train comes to a complete stop, open your eyes.
- Wait for the train to stop completely before you get up. Many people will line up at the door before the train stops. They want to be sure they can get off the train before people start getting on. Once the train has stopped completely, you will have a few seconds before the doors open. To keep from getting dizzy, stay sitting down until the train stops.
- Listen to music in your headphones. This won't work for everyone. But for some, tuning out the sounds of the train stopping and going can help your frame of mind and keep you from getting dizzy.
- See your doctor to prescribe some medication for motion sickness.
This information is not intended to replace the advice of a doctor. Sydney Trains disclaims any liability for the decisions you make based on this information.
For the comfort of others
- Keep to the left on stairs, escalators and ramps
- Vacate priority seating for elderly or less mobile passengers
- Do not sit on steps or put feet on seats
- Keep stairs and entrances clear and do not block passageways used by Sydney Trains staff and customers
- Assist in keeping stations and trains clean by taking rubbish with you or placing it in station bins where provided
- To provide customers with a more relaxing journey, quiet carriages operate on the Blue Mountains, Central Coast & Newcastle, South Coast and Southern Highlands lines.
Help us get you there on time
- Stand aside when doors are opening and allow others to alight first before boarding the train
- Board the train as quickly as possible and move inside the carriage to allow others to board behind you
- Do not hold the doors open or attempt to board the train after the whistle and 'doors closing' warning has been given
- Report problems or potential problems to station staff. This will help our train controllers minimise delays by re-routing trains, or getting an incident response team on site quickly.