At stations

Customer using a help pointIf you're using a station car park and plan to return after dark, try to park in a well-lit area, as close to the station entrance as possible. Make sure all of the windows are locked and valuables are out of sight. Turn your car alarm on.

Make sure you allow enough time to buy your ticket.

Walk and never run on the platform or down steps.

If there aren't many people at the station, stand close to other passengers and try not to become isolated.

If you drop something on the tracks, ask station staff for assistance. Do not try to get it yourself.

Stand behind the yellow line on the platform until your train has come to a complete stop.

If you are wearing a backpack, be aware that it could still be over the yellow line, even if your body isn't.

Mind the gap between the train and the platform when boarding or getting off a train.

Never try to board a train:

  • once the departure whistle blows
  • when the 'doors closing' signal sounds
  • when station staff announce the train doors are closing

Please be careful that your belongings do not obstruct or get caught in train doors.

If you require any assistance please don't hesitate to approach Sydney Trains staff. They are there to help you.

In an emergency

In case of an emergency, there are bright orange Emergency Help Points on platforms at every Sydney Trains station (pictured above). Look for the Help Point signs. When pressed, the Help Point will enable you to communicate with staff 24 hours a day.

Suspicious behaviour

If you notice something doesn't look quite right, or witness suspicious behaviour report it to Sydney Trains staff or the police. Never touch an unattended item or bag but report it to staff. Remember, if you see something, say something.