Passenger information

Electronic real-time service information display screensAll stations have audio service information, timetables and network maps

An increasing number of stations also have electronic real-time service information display screens.

All trains have audio destination and stopping announcements and newer trains also have visual service information.

See Our fleet for details.

Getting assistance

Station staff and train guards are able to assist you with service information. All signage and service information is provided in English. The Accessing Sydney Trains brochure detailing accessible services is available at all staffed Sydney Trains stations.

To request a large print, braille or audio copy of this information, please contact us.

If you need help to board the train, please:

  • Call 131 500 or TTY 1800 637 500.
  • Arrive at the station well before your train is due and let staff know you are there.
  • Use the boarding assistance zone marked on the platform at stations where staff are not available.
  • Use Emergency Help Points to let staff know where you are on the platform and make sure a boarding ramp is available.

Security

A security control centre operates 24 hours a day, 7 days a week, with communication links to transport officers, police and emergency services.

There are more than 700 Emergency Help Points on the Sydney Trains network, with a least one at each station.

When you press an Emergency Help Point on any station platform, you can be seen on live CCTV and ask a trained operator for help. If you have a disability, you can also use Emergency Help Points to confirm your location or to make sure the ramp is available for leaving the train.

Station and on-board announcements

We understand delivering clear, consistent and accurate announcements is important. Customers want to know what stops are coming up next, when the next train is coming, and clear advice when there are disruptions or delays.

A number of initiatives have been implemented to continue improving station and on-board announcements. These include:

  • Ensuring that all new trains are designed to include a facility for automated on-board announcements.
  • A 'radio school' training program for staff who provide announcements. The training covers voice, enunciation, scripting, delivery and microphone techniques and is provided by broadcast training professionals.
  • As part of their induction, train guards and station staff undertake disability awareness training and learn how best to assist someone who can't see. Staff are reminded for the need to make next-stop announcements.
  • Conducting regular customer service surveys, with on-board announcements being assessed for quality and clarity.
  • Reviewed equipment across the fleet and replaced or upgraded handsets and speakers which were found not to be working properly.
  • The rollout of automatic digital announcement systems at several stations. The system creates separate audio zones on the platform, which allow customers to hear clear, high-quality announcements. It also allows changes impacting scheduled services to be communicated quickly to customers.

More information

Read the Transport for NSW Disability Action Plan 2012 - 2017 to find out more about our commitment to accessible services and facilities.