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CityRail staff go under the blindfold

Posted: Monday 13 December 2010

A vision-impaired CityRail customer talks to a station staff memberCityRail customers with vision impairment will benefit after frontline staff were trained to be more aware of the challenges on the rail network.

The training involved over 500 frontline staff going under blindfold to experience vision loss first-hand and learn how best to assist someone who can't see.

The training initiative is part of an ongoing program developed by Guide Dogs NSW/ACT to address concerns raised by people with impaired vision when accessing public transport.

"CityRail provides services for people of all abilities, so it's important that we make it as easy as possible for those with a vision impairment to navigate our stations and get onto trains," Chief Operating Officer Andy Byford said.

"This is an important customer service initiative to make it easier for customers with a disability to use public transport," Andy said.

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