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CityRail disruptions on Tuesday 3 November

Posted: Wednesday 4 November 2009

RailCorp CEO Rob Mason has issued an apology and statement in relation to the disruptions experienced by customers yesterday afternoon.

"Problems on the CityRail network just after 4pm yesterday were caused by issues with the power and signalling systems around the Milsons Point area, Mr Mason said.

A number of services were held up between Wynyard and North Sydney while response teams investigated and then carried out repairs.

"We made a decision to keep some customers on the trains, rather than disembark them, as it meant trains were able resume their journeys more quickly once the problem was identified.

"CityRail appreciates that conditions in the carriages would have been unpleasant due to the heat, and I apologise for the experience, the longer journey times and obvious discomfort."

Signalling issues meant that trains could not depart from North Sydney Station towards the City, and other services along the North Shore Line were held on platforms, with doors open, back to Gordon Station.

This was resolved by 5.40pm, and subsequent efforts were focused on getting customers home as quickly as possible.

Police and Transit Officers were on hand to assist customers at crowded stations, and bottles of water were handed out by station staff.