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A new-look CityRail website

Posted: Sunday 21 June 2009

The new-look CityRail websiteCityRail has upgraded its website ( to make it easier for customers to find and use information that's most important to them.

This includes easy-to-search timetables and up-to-the-minute information on service changes.

The CityRail website receives about 40,000 visits every day and is a major communication channel for Sydney train travellers.

For many, the CityRail website is the preferred way of obtaining information to assist their travel planning. Its continuing popularity and increasing customer expectations have helped drive the latest improvements.

The major benefit is the provision of a real-time display of any service disruptions, quicker access to timetable information and integrated trackwork information.

The new website includes one-click access to the 131 500 Transport Info trip planning tool covering train, bus and ferry journeys.

CityRail last redesigned its website in 2002.

There is no reduction in function or information on the new website. All of CityRail key performance indicators are retained including on-time running, service reliability, safety and security, passenger journeys, systems availability and our fleet.

The new CityRail website retains all of the information from the existing website and new features include:

  • Quick, easy access to train timetables;
  • access to up-to-the minute alerts about service disruptions and trackwork - delivered through RSS feeds;
  • ability to view the site via a web capable mobile device;
  • predictive text fields, which helps customers enter text fields quickly by 'predicting' the word (eg station name);
  • easy 'one click access' to 131500 trip planning tool - whether travelling by train, ferry, bus or by foot;
  • information about the accessibility of services for those who are elderly, have a disability or are travelling with young children or luggage;
  • an interactive map that explains the CityRail train network;
  • inclusion of Google Maps in station details for improved travel planning; and
  • ability to save details of searches through My CityRail

To help you navigate around the new site, visit the site help page.