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New information screens being introduced

Posted: Wednesday 26 March 2008

A new passenger information system, modelled on those used by the London Underground, is currently being introduced to our 35 passenger information screens at 25 locations across the network. It is designed to improve the real time disruption and emergency information to passengers.

One of the new style variable information screens

One of the new style variable information screens.

The difference with the new screen layout is that it displays each major line on the network with its current on-time-running status.

This sort of information provides a snapshot of current disruptions and the extent of the delays, which allows passengers to make informed choices about their travel plans quickly and simply.

The new screen layout was trialled at Central Station since December and customers were invited to provide feedback via this website. 65% of customers rated the clarity of the messages as very good or good and 70% rated the screens overall as very good or good.

The line by line service summary, consistent with existing passenger information is explained in the table below.

Status

Description

Good service

Services are on or close to time. No incidents expected to impact on your journey.

Minor delays

Noticeably longer journey time possible, however stay with your planned route.

Major delays

Significantly longer journey time expected. Consider alternatives and check for further information.

Trackwork

Planned engineering works on part or all of the line(s) at the time of entry to the station. Altered travel arrangements and additional travel time should be expected.