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New timetable delivers improved reliability

Posted: Tuesday 28 February 2006

In November 2005, the Independent Transport Safety and Reliability Regulator (ITSRR) conducted an independent survey of CityRail customers to see how their perception and experience of our services had changed since the introduction of the new timetable in September 2005. The telephone survey involved 1006 customers over the age of 16 who had caught a CityRail service since the new timetable came into operation.

Survey results show a 40 per cent increase in customers who said CityRail services met their punctuality expectations. The survey also found that people were less inconvenienced by the reliability problems - skipped stops, overcrowding and delays longer than 10 minutes - that affected the network during the 18 months before the new timetable.

"The first independent survey since the new timetable began shows that, slowly and steadily, the new timetable is helping restore reliability across the network," said John Watkins, Deputy Premier and Minister for Transport.

Customer expectations met Mid 2005 End 2005
Punctuality 38% 78%
Train frequency 53% 75%
Delays and cancellations 38% 67%
Journey time 69% 77%
Standing time of trains 56% 62%
Crowding 41% 45%