Under the Privacy and Personal Information Protection Act 1998 (NSW), you have the right to know the information that Sydney Trains collects about users of its website, the purpose for which the information is collected, how the information is used and to whom, if anyone, the information is to be disclosed.

Site visit data

Sydney Trains maintains site visit data to help us improve our site and provide better train services. When you access the Sydney Trains website, Sydney Trains logs your IP address (which indicates the location of your computer on the Internet), the date and time of your visit and the pages accessed. Sydney Trains may also perform analysis of the user behaviour of its website in order to measure interest in various areas of the website. Sydney Trains does not identify users or their browsing activities.


If you submit a website feedback form, the details that you submit to Sydney Trains will be securely stored and used for the purpose of improving the Sydney Trains website and services. Any complaints submitted via the Sydney Trains website will be forwarded to Transport Info (131 500).

Disclosure of information

We disclose relevant personal information to external organisations that help us provide services. These organisations are bound by confidentiality arrangements.

For further information or inquiries regarding privacy, contact the Sydney Trains GIPA/Right to Information & Privacy Office.