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The Customer Service Excellence Awards recognises employees who consistently deliver high quality customer service, show initiative especially in periods of high demand or disruption and demonstrate overall excellence at their station.
The Operational Excellence Awards recognises employees for their efforts around incident management, keeping the network moving, high quality announcements and who contribute to a safer working environment.
If you have received or observed a Sydney Trains employee providing an exceptional service, then please nominate the star performer using the form below. All nominations are reviewed by a panel of senior managers on a monthly basis.