Contact us

We welcome enquiries and feedback. You can contact us by one of these options.

Enquiries

Online Phone Phone hours of operation
Service information
Interactive voice response
131 500
24 hours a day
General enquiries 131 500 24 hours a day
Lost property 02 9379 3341 8.00am to 5.00pm weekdays
Hearing and speech impaired customers
TTY (teletypewriter service)
-
1800 637 500 24 hours a day

Feedback

Online Phone Phone hours of operation
Compliments, complaints and feedback 131 500 24 hours a day
Report unclean trains/faulty equipment
Quote carriage number or location and nature of the fault.
131 500 24 hours a day
Environmental complaints
Rail Greenline
1300 656 999 24 hours a day

Assistance

Online Phone Phone hours of operation
Ticket vending machines
-
1800 808 822 24 hours a day
In an emergency
Notify staff first where possible.
-
Dial 000 24 hours a day
Report other security issues
Notify staff first where possible.
-
1800 657 926 24 hours a day

Postal address

Customer Relations Unit
Sydney Trains
PO Box K349
Haymarket NSW 1238

Translating and interpreting service

If you require the assistance of an interpreter, please call the Translating and Interpreting Service on 131 450. This service is operated by the Department of Immigration and Citizenship.

Related websites

NSW TrainLink
Sydney Trains corporate website